WE PROVIDE DEDICATED SUPPORT TO SOME OF THE MOST SECURE LOCATIONS ACROSS THE UK
Our Government Services sector supports high-profile sites across central government, police and secure environments.
Our clients include the Ministry of Defence, Department of Work & Pensions, Department of Health, Welsh Government, and City of London and Thames Valley Police.
WE DON’T OPERATE IN TYPICAL OFFICE ENVIRONMENTS
Our clients are subject to external pressures and don’t always work 9-5.
We offer innovative approaches to providing refreshments throughout the day and night. From social hubs where customers can meet and the ESS App that enables click and collect and delivery across sites, to hot vending and 24-hour self-service, we work collaboratively to identify the right offer.
One size doesn’t fit all, so we continuously seek new solutions and technology to ensure our customers are looked after.
SECURITY RUNS THROUGH EVERYTHING WE DO
Security is at the forefront of our processes, systems and training.
All colleagues are security cleared as standard and to enhanced levels where needed, providing service continuity and peace of mind. Our supply partners are used to working with us in sensitive sites and approach their roles with professionalism and integrity as an extension of our team.
This guarantee covers our technology too. We work closely with clients to meet site requirements and collaborate to ensure security protocols aren’t a barrier to great service. Our Cyber Essentials Plus certification underlines our commitment.
WE EMBRACE TECHNOLOGY TO ENHANCE THE CUSTOMER EXPERIENCE
Our customers can expect to see the latest innovations in their workplaces.
Whether it’s self-service infrastructure to increase service availability or click & deliver via the ESS App to expand our reach on sites, we’re committed to giving people what they need.
Technology also makes us more sustainable and efficient, with initiatives such as chemical free and robotic cleaning delivering an array of benefits.
We’ve deployed digital auditing across our whole estate to consistently analyse and improve our services.
WE GUARANTEE COMPLIANCE WITH GOVERNMENT BUYING STANDARDS
The requirements are complex, but we are experienced in delivering them.
We have robust processes in place to ensure supply chain integrity from farm to fork. We commit to supplier partnerships based on quality, compliance and trust, and work with reputable organisations to confirm the origin of products.
Our chefs work with our registered nutritionists to design appetising, tasty, nutritious recipes that entice customers to dine with us and support their wellbeing.
We consider sustainability throughout our sourcing, menu development and delivery.
The standards are an integral part of our FM services too, underpinning our procurement decisions and operating procedures.
We are focused on delivering environmental and economic benefits through sourcing.
We buy British-first across all fresh categories, and we’ve banned air-freighted fresh fruit and vegetables.
Within ESS, we currently source 64-68% of products from the UK, meaning we buy directly from UK growers and producers, and don’t simply use a UK distributor.
In our Welsh Government contract, we’ve developed a local sourcing framework, partnering with local suppliers, supporting the regional economy and bringing some fabulous products to the forefront.
WE’LL DELIVER A HIGH-STREET STYLE FOOD OFFER IN THE WORKPLACE
Our customers have access to a variety of contemporary and traditional meal concepts developed based on consumer insight and market trends.
These include Moroccan Bazaar, Mexican Fiesta, Gurkha Kitchen, Taste of Indian, China Dragon, Sagra Italia, All American Diner, Piri Piri Club, Batter Sea Fish & Chips and Ministry of Burgers.
Dishes are freshly cooked, full of flavour and presented on specially selected display ware and crockery. Healthy, sustainable plant-forward options are integrated into main menus to cater for a range of tastes.
Our restaurants are designed to be destination spaces where people can meet and socialise. We can support smaller sites too, with self-service and micro-market options available.
WE PROVIDE HIGH QUALITY OPERATIONAL FEEDING
We help to motivate customers who are working outdoors by providing a meal they will look forward to.
Our teams cater for a wide range of remote feeding requirements, including planned and reactive feeding for emergency services attending events or incidents and daily catering for construction workers on a large infrastructure project.
Historically these customers have been used to a cold packed meal, but our innovative approaches are raising the bar. Investment in a mobile food van and remote kitchens, and the development of a range of container meals, enables hot food to be delivered as standard in these environments.
WE PARTNER WITH CLIENTS ON A WIDE RANGE OF FM SERVICES
We currently clean over 21 million square metres every week for our clients, from secure offices and accommodation to medical centres and sports facilities.
We provide more than 100 other Soft FM services too, including administration and reception, waste management, grounds maintenance, porterage and laundry.
Our people are multi-skilled, providing greater flexibility and efficiency.
We also work with Hard FM partners to offer TFM solutions and we’re on all the major procurement frameworks.