SERVICES DESIGNED WITH YOU IN MIND
BY INDUSTRY EXPERTS WHO CARE
Whether we’re providing a warm coffee on a cold, dark morning, the roast dinner you've been looking forward to all week or a clean room to return to after a hard day's work, we’re focussed on delivering what you need.
We recognise that the sites in which we operate are a home from home for many and we pride ourselves on making people feel welcome and supported.
A PASSION FOR CUSTOMER SERVICE
We know that a friendly face makes all the difference to our customers so we recruit people who are excited about delivering excellent customer service.
This applies to everyone in ESS, from our frontline colleagues through to our senior leadership team.
A COMMITMENT TO HIGH STANDARDS
We pride ourselves on delivering exceptional services safely. Whether it’s a defence site in Cornwall, a government building in London or an oil platform in the North Sea, we’re passionate about high quality execution.
Our One Great Way programme clearly defines what excellent looks like in every aspect of what we do, from the specification and presentation of our food offers to the ranging and layout of our retail outlets and rigorous standards for the delivery of our FM services.
All of this is supported by detailed processes, procedures and operating systems to ensure consistency and clarity for our teams and our clients.
A CULTURE OF CONSISTENCY
An operational excellence programme only works if you stick to it, so we have ongoing training and assurance activity to make sure we’re doing things right.
Our teams undertake comprehensive and consistent training via a variety of delivery methods, including specialist e-learning modules and practical on-the-job guidance. Pre-shift briefings ensure a focus on quality every day.
We continually monitor our own performance on the ground using the MPRO5 auditing tool. This is supported by regular visits from our regional experts, as well as internal and external auditing to our ISO accredited management systems.